MSP Support Technician Remote in Florida

Are you a tech-savvy problem solver looking to launch your career with a forward-thinking industry leader? Delaney Computer Services, Inc. (DCS) is seeking a motivated MSP Support Technician to join our dynamic, fully remote team. Based from the comfort of your home office in Florida, you will act as the digital backbone for businesses across the United States. This is an incredible opportunity to jumpstart your professional journey, gain hands-on experience in a fast-paced environment, and make a tangible impact by ensuring our clients’ technology remains seamless, secure, and efficient.

In this role, no two days are the same, and you will be at the front lines of innovation. You will dive into real-world troubleshooting, manage diverse support requests, and contribute to impactful technical projects that keep businesses thriving. We are looking for someone who is eager to learn, possesses a natural aptitude for technology, and thrives when given the autonomy to manage their own workflow. If you are ready to turn your passion for IT into a rewarding career with a team that values growth and excellence, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.