Office Services Coordinator

Job Family : Office Services Travel Required : Up to 10% Clearance Required : None What You Will Do : Manage the day-to-day functions of the Office Services team focusing on individual and department services quality. Manages Facilities/OS mailbox daily and responds within a reasonable timeframe. Respond to employee requests received by email, Teams, telephone calls, or other communication promptly and courteously, with a customer service focus Perform a wide variety of general clerical work, i…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.