On-Site Customer Support Technician Tier 1 Role (Active Directory/Microsoft Endpoint Configuration Manager/Audiovisual setups/Video conferencing support)

Note : Please reply ONLY if you 1) Can work on-site from day one. NO REMOTE option allowed 2) have all the Required skill set and have worked as a " On-Site Enterprise Instructional Designer (course development and delivery – ADDIE/SAM/ Articulate 360/Adobe Creative Cloud)” in a large & Complex IT Environment. 3) can meet the min required experience as defined under the MANDATORY Skills. 4) can provide at least 3 verifiable experience from completed and/or substantially completed jobs that clos…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.