Online Help Desk Technician

Full Job Description Job Title: Service Desk Technician Job Type: Hourly/Full-time/Non-Exempt We are seeking a dependable, customer-focused IT Service Desk Technician to provide technical support to employees throughout the organization. This position serves as a primary point of contact for hardware, software, account access, mobile device, connectivity, and peripheral-related issues. The successful candidate will support employees both remotely and in person, manage incoming service requests,…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.