Onsite End-User Support and Backup Technician - Lisle, IL

Are you a tech-savvy problem solver looking to launch your career in a dynamic, global environment? NTT DATA is seeking an ambitious Onsite End-User Support and Backup Technician to join our team in Lisle, Illinois. This is more than just a support role; it is your gateway to gaining hands-on experience within a forward-thinking organization that values innovation, inclusivity, and professional growth. If you are passionate about technology and eager to make a tangible impact on daily operations, we want to hear from you.

In this role, you will serve as the face of our IT department, providing essential on-site technical support and ensuring our users stay connected and productive. You will tackle real-world technical incidents, manage critical backup processes, and develop a comprehensive understanding of enterprise-level infrastructure. We are looking for an adaptable, high-energy individual who is ready to learn, collaborate with a talented team of experts, and help us deliver exceptional service. Join NTT DATA today and take the first step toward a rewarding career in the evolving world of IT.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.