Onsite Systems Manager - CFMO Service

Are you ready to launch your career at the intersection of cutting-edge technology and life-saving healthcare? At Capsa Solutions, we don’t just build products; we engineer the future of patient care. We are looking for an energetic, tech-savvy Onsite Systems Manager to join our mission-driven team. This is a unique opportunity for an early-career professional to step into a high-impact role where your daily work directly empowers clinicians and improves patient outcomes in a fast-paced hospital environment.

As our Onsite Systems Manager, you will serve as the primary technical champion at our customer’s location, acting as the heartbeat of our service operations. You will spend your days bridging the gap between complex systems and the healthcare heroes who rely on them, troubleshooting technical hurdles, and ensuring our solutions run flawlessly. If you are a proactive problem-solver who thrives on hands-on technical work and wants to build a career with a company that values innovation and human-centric design, we want to hear from you. Come help us shape the future of healthcare, one onsite solution at a time.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.