Operation Services and Training Manager

At Abby's Legendary Pizza, we're proud of the people, consistency, and guest experience that have helped build our brand across 37 locations. We are looking for an organized, dependable, and collaborative Operations Services and Training Manager to help support store execution, training consistency, and cross-functional coordination across the company. This role reports to the HR Director and works closely with Operations, Marketing, area managers, and store managers to help ensure company stan…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.