Operations Manager (Probate Services)

Are you a natural leader with a passion for driving operational excellence and developing high-performing teams? At Dignity Funerals Limited, we are looking for a forward-thinking Operations Manager to join our Probate Services function in Maidenhead. While you will be instrumental in supporting families during their most sensitive moments, we are prioritising your talent for process improvement, people leadership, and strategic performance over specific industry experience. If you are a motivated professional eager to make a tangible impact in a meaningful sector, we will provide all the technical training you need to master the probate landscape.

In this hybrid role, you will be the heartbeat of our operations, balancing day-to-day management with long-term process optimisation to ensure our services remain seamless and compassionate. We are looking for an ambitious individual who thrives in a collaborative environment and knows how to inspire a team to exceed expectations. With a competitive salary of £55,000 - £65,000 and the opportunity to help shape the future of our probate operations, this is a unique chance to advance your career within a company that truly values its people. Join us at Dignity Funerals and help us deliver excellence when it matters most.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.