Operations Support Contractor

ABOUT SCHOOLKIT We are a team of experienced educators who train and support schools, districts, and states to help all students meet college and career ready standards. We believe that excellent teaching is the foundation of equitable schools. Working in partnership with local educators, we help improve instruction and leadership through content and curriculum-specific training. Together, we build schools and systems that help all students succeed. We train teachers and leaders on standards-al…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.