OSS Support Specialist

Are you a tech-savvy problem solver looking to launch your career at the forefront of global energy innovation? Hitachi Energy is seeking an OSS Support Specialist to join our dynamic team in Jefferson City. In this role, you won’t just be troubleshooting technical hurdles; you will be the heartbeat of our workplace productivity, ensuring that our infrastructure runs seamlessly. This is a unique opportunity for a motivated professional to gain hands-on experience in a high-impact IT environment, working alongside industry experts to bridge the gap between complex systems and the people who rely on them every day.

As our new Support Specialist, you will be the go-to technical partner for our staff, delivering a mix of high-touch on-site assistance and precision remote support. We are looking for someone with a curious mindset and a passion for technology who thrives in a fast-paced, collaborative setting. If you are ready to turn your technical skills into tangible business results and want to grow your career within a world-class organization that values innovation and connectivity, we want to hear from you. Join us at Hitachi Energy and help us power the future through exceptional service and technical excellence.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.