Outside Sales Support Specialist

Mansfield Service Partners is looking for an Outside Sales Support Specialist for our Dayton, OH location. ESSENTIAL DUTIES & RESPONSIBILITIES: CUSTOMER SUPPORT – Assist and support customers and outside sales team with requests to include but not limited to: Answering phones, customer account look-up, place fuel orders (or route to appropriate Dept) Provide Fuel Order status updates and ETAs Customer Support to include sending copies of POD’s, invoices, or other needs as requested Daily Report…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.