Overnight Tech Support Representative

Afni is hiring an Overnight Tech Support Representative to deliver exceptional customer care for leading brands in a 24/7 contact center environment. In this role, you’ll handle inbound calls, chats, and emails to diagnose and resolve basic technical issues, including connectivity, account access, and software support. You’ll follow clear procedures, use remote tools and knowledge bases, and accurately document each interaction. Afni offers paid training, performance incentives, and growth oppo…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.