Part Time IT Field Support Technician

At Global Medical Response, we don’t just manage technology; we power the life-saving operations that happen every single day. As a Part Time IT Field Support Technician, you will step into a high-impact role where your technical expertise directly supports our clinical and administrative teams. This is a unique opportunity for a tech-savvy professional to gain hands-on experience in a fast-paced, mission-critical environment, bridging the gap between complex hardware and the heroes who rely on it to provide emergency care.

You will be our boots-on-the-ground expert, responsible for troubleshooting workstations, mobile devices, and network infrastructure while ensuring every system remains secure and compliant. From imaging and deploying new hardware to maintaining precise asset records, your work will ensure that our digital tools are ready whenever an emergency arises. If you are a proactive problem-solver looking to launch your career in a supportive, collaborative, and purpose-driven atmosphere, we want you on our team to help us keep our operations running at peak performance.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.