Pastoral Support Lead

Job Role We are developing an academic culture at Barclay Academy where the highest standards are expected of staff and students. It is a dynamic school, where students and staff are exceptionally well supported. This is a great opportunity for a PSL to make a positive contribution to the lives of young people. Come and join a transformative team at Barclay Academy where you can make an immediate and real difference alongside a totally committed and dedicated group of professionals . We can off…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.