Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX)

Are you ready to redefine the future of human connection? At Five9, we aren't just building software; we are revolutionizing the world of customer experience by bringing joy and intelligence to every interaction. As a Principal Product Manager for Google Gemini Enterprise for Customer Experience (GECX), you will sit at the thrilling intersection of cutting-edge generative AI and massive-scale cloud innovation. We are looking for a visionary leader who is eager to push the boundaries of what is possible, turning complex technical challenges into seamless, delightful experiences for millions of users worldwide.

This is a unique opportunity to shape the next generation of AI-driven contact center solutions in a collaborative, team-first environment that celebrates your authentic self. We believe that innovation thrives when diverse perspectives collide, and we are committed to fostering a culture where you can grow, thrive, and make a tangible impact from day one. If you are a forward-thinking problem solver who is passionate about leveraging Google’s most advanced AI tools to transform how businesses communicate, we want you on our team to help us lead the charge into the future of CX.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.