Product and Implementation Specialist- Fintech Services

Are you a tech-savvy problem solver looking to launch your career at the intersection of finance and innovation? Midland States Bank is seeking a motivated Product and Implementation Specialist to join our dynamic Fintech Services team. In this role, you will serve as the vital link between our cutting-edge digital financial products and the clients who rely on them. You won't just be answering questions; you will be the expert guiding users through seamless implementations, troubleshooting complex workflows, and acting as the voice of the customer to help shape the future of our digital banking ecosystem.

At Midland States Bank, we believe in investing in the next generation of talent through a Total Rewards program that goes far beyond a standard paycheck. Beyond a competitive base salary, you will be eligible for short-term performance incentives and potential long-term stock awards that allow you to share in our collective success. We prioritize your holistic growth by offering comprehensive healthcare, dedicated well-being resources, and generous paid family leave. If you are a graduate or early-career professional eager to develop high-demand technical skills in a supportive, forward-thinking environment, we want to help you build a rewarding career path with us.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.