Product Support Manager (Remote)

Job Description Purpose : The Product Support Manager leads a dedicated team of product experts who provide world-class technical support for Lingraphica devices and software. Essential Duties & Responsibilities: Oversee day-to-day operations of the support team and manage a support caseload spanning phone, email, chat, and scheduled appointments. Implement systems and workflow enhancements, such as CRM configuration, automation, or knowledge base tooling, to increase team efficiency and improv…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.