Product Support Manager - Security Projects with Security Clearance

Are you looking to launch your career at the intersection of cutting-edge technology and national security? AMERICAN SYSTEMS is seeking a high-potential Product Support Manager to join our mission-driven team. As an employee-owned company, we pride ourselves on tackling the government’s most complex challenges, and in this role, you will play a vital part in orchestrating the security requirements that keep our strategic programs running smoothly. This is a unique opportunity for an ambitious professional to gain high-level exposure to federal contracting while working alongside industry experts dedicated to protecting our nation’s most critical assets.

In this dynamic role, you will bridge the gap between technical execution and regulatory compliance, ensuring that every product support initiative meets the highest security standards. You will be responsible for planning, coordinating, and overseeing the security protocols embedded within our lifecycle management activities. If you are a detail-oriented problem solver with an active security clearance and a passion for mission support, we want to help you build a long-term career where your contributions have a tangible impact. Join us at AMERICAN SYSTEMS and take the first step toward a rewarding career where your growth is as important as the mission itself.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.