Product Support Specialist

Are you a tech-savvy problem solver ready to launch your career at the intersection of innovation and customer success? Quality Vision International is looking for a dynamic Product Support Specialist to join our Rochester-based team, where you will be the bridge between our cutting-edge technology and the people who rely on it every day. This is the perfect opportunity for a graduate or early-career professional to sharpen their technical expertise in a fast-paced, collaborative environment that values your unique perspective and passion for finding solutions.

In this role, you won’t just be answering questions; you will be a vital technical advocate who helps our customers master our products. We offer a structured Monday through Friday schedule, a competitive hourly rate of $26.00–$36.00 based on your experience, and a supportive culture that prioritizes your professional growth. If you are eager to apply your skills to real-world challenges and thrive in a setting where your contributions directly impact client success, we invite you to build your future with us at Quality Vision International.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.