Product Support Technician (customer service and tech skills)

Full-time Description At Manchac Technologies we’re redefining what manufacturing excellence looks like. We create cutting-edge automation solutions that simplify complex, error-prone processes in the healthcare industry — and we do it with passion, teamwork, and innovation. As a stable, growth-oriented company, we believe in empowering our people to think creatively, act boldly, and grow alongside our success. Responsibilities: Provide frontline technical customer support of our pharmacy autom…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.