Project Manager, Professional Services

Job Summary Abacus is a fast-growing technology company focused on providing Hedge Funds, Private Equity firms & Healthcare clients with cloud-based IT solutions. We are looking for an independent, motivated, and enthusiastic Project Manager. If you are a self-starter with a strong sense of ownership and strong interpersonal skills, as well as an excellent understanding of project management approaches, we'd love to consider you for this opportunity. This position reports to the Manager of Prof…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.