Project Support

Senior Programme Officer Band: Equivalent NHS Band 5 Duration: Initial contract to end of March 2027 Location: Hybrid working arrangement (Up to 80% remote working) Hours: 37.5 hours per week This organisation is a major public sector funder and supporter of health and care research, with a mission to improve health outcomes through: Funding, supporting and delivering high-quality research Engaging patients, carers and the public to maximise research impact Attracting and developing talented re…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.