Project Support Specialist with Security Clearance

Zachary Piper Solutions is seeking a Project Delivery Specialist to support a federal healthcare technology program focused on enhancing and maintaining a large-scale healthcare marketplace platform that supports claims processing and related services. This position is Remote and aligned to EST business hours. The Project Delivery Specialist will ensure smooth project execution by managing schedules, coordinating cross-functional efforts, and supporting teams throughout the full delivery lifecy…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.