Refrigeration Service Technician

Job Title: Refrigeration Service Technician Job Description This role focuses on the on-site service, installation, and startup of commercial and industrial air conditioning and refrigeration systems, as well as providing remote technical support to customers in the field. You troubleshoot complex HVAC/R equipment, ensure systems operate safely and efficiently, and support customers and internal teams with accurate, timely technical information. Responsibilities Perform on-site service, repair,…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.