Remote Bi-lingual Customer Service

Are you looking to kickstart your career by making a tangible, life-changing impact? Gould Staffing / Employment Solutions is searching for compassionate, bilingual individuals to join our mission-driven team as Remote Customer Service Representatives. In this role, you will serve as a vital lifeline for individuals navigating the aftermath of natural disasters, providing clear communication and heartfelt support when it matters most. This is an incredible opportunity for graduates and entry-level professionals to build high-level communication skills while helping communities rebuild and recover during their most challenging times.

We are seeking dedicated team players who thrive in fast-paced environments and possess the resilience to handle high-volume inbound calls with grace and efficiency. This position offers full-time, remote flexibility, requiring availability across our operating hours of 6:30 AM to 11:00 PM EST, seven days a week, including weekends and occasional evening shifts. If you are fluent in both English and another language, possess a strong desire to serve others, and are ready to take on a meaningful role where no two days are the same, we want to hear from you. Join us at Gould Staffing and turn your professional potential into real-world relief.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.