Remote Bilingual Customer Support (English/Spanish)

This is a fully Remote Work from Home position to join our Spanish-Speaking Customer Support Team TaxSlayer is seeking fully bilingual English/Spanish Customer Support Representatives to support our growing Spanish-speaking customer base during the 2026/2027 tax season. In this role, you will assist Spanish-speaking clients by providing exceptional service, answering product questions, troubleshooting issues, and helping customers confidently navigate their tax filing experience. You will not b…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.