Remote Customer Care & Sales Advisor

Cable One, operating as Sparklight, is seeking a Remote Customer Care & Sales Advisor I to support residential customers with internet, TV, and phone services. In this role, you will answer inbound calls and digital inquiries, resolve billing and service questions, and provide clear, friendly guidance on products and troubleshooting steps. You’ll recommend and upsell solutions that fit customer needs while meeting quality, sales, and satisfaction goals. Working in a supportive, people-focused c…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.