Remote Customer Experience Associate III

Are you ready to launch a career where your voice truly matters? At Conduent State & Local Solutions, Inc., we are looking for a dynamic Remote Customer Experience Associate III to join our mission-driven team. This isn't just another customer service role; it is your chance to serve as the vital link between our government partners and the millions of citizens who rely on our services every single day. If you are a natural problem-solver who thrives in a fast-paced environment and wants to make a tangible impact from the comfort of your home, we want to hear from you.

In this role, you will be empowered to provide high-level support while building a professional foundation within a Fortune 100-supported organization. We pride ourselves on a culture that celebrates individuality, fosters personal growth, and values the unique perspective you bring to the table. As a key member of our team, you will sharpen your communication skills, gain experience in complex service delivery, and work within an inclusive environment that champions your success. Join us at Conduent, where your work matters, your career thrives, and your potential is just the beginning.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.