Remote Customer Experience Associate III

Are you ready to jumpstart your professional career with a global leader? At Conduent, we are looking for a highly motivated Remote Customer Experience Associate III to join our dynamic EPS team. This is more than just a customer service role; it is a high-impact position where you will serve as a vital link for debit cardholders, handling inbound inquiries with precision and care. If you are a natural problem-solver who thrives in a fast-paced environment and wants to build a rock-solid foundation in corporate operations, this is your opportunity to shine from the comfort of your own home.

As a key member of our support ecosystem, your responsibilities will extend far beyond the standard call. You will act as a trusted advisor to our customers while also taking on specialized duties such as managing supervisor-level escalations, providing real-time chat assistance to your peers, and executing complex callbacks. We are looking for energetic, tech-savvy individuals who are eager to develop their professional communication skills and take ownership of their success. If you are ready to elevate your resume with a world-class organization and turn your passion for helping others into a rewarding career, we want to meet you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.