Remote Customer Service Agent

Remote Customer Service Agent Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work) At Disabled Veteran Solutions (DVS), we do more than answer calls and close tickets. We help people access critical government-based programs and provide vital support to our network of mission-critical partners. Every conversation matters, and the support you provide genuinely changes someone's day. We are looking for dedicated, tech-savvy, and people-first Remote Customer Service Agents. I…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.