Remote Customer Service Intake Specialist

Are you looking to launch your career with a global leader while making a genuine difference in the lives of patients? Randstad is seeking a motivated, empathetic Customer Service Intake Specialist to join our dynamic healthcare team. In this pivotal remote role, you will act as the essential bridge between patients and providers, managing care authorizations and resolving non-clinical inquiries with precision and care. If you are a recent graduate or early-career professional who thrives in a fast-paced environment and wants to turn your passion for helping others into a meaningful profession, this is the perfect opportunity to build a foundation in the healthcare industry.

At Randstad, we believe that your professional growth is just as important as the service you provide. We offer a comprehensive onboarding experience designed to set you up for success, ensuring you feel confident and supported from day one. You will gain invaluable experience in healthcare administration and client relations, all while enjoying the flexibility of a remote work environment. Join our dedicated team today and take the first step toward a rewarding career where your attention to detail and commitment to service truly impact patient outcomes.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.