Remote-Customer Service Representative (Bilingual in Spanish)

Are you looking to kickstart your career with a mission-driven organization that is truly changing the face of modern healthcare? At Alignment Health, we aren’t just another insurance provider; we are a dedicated team committed to transforming the lives of our nation’s seniors, particularly those who are chronically ill and require the most compassionate care. As a Remote Customer Service Representative, you will serve as the heartbeat of our organization, acting as a vital advocate for our members and ensuring they receive the high-quality, personalized attention they deserve. This is a unique opportunity to join a fast-growing company where your empathy, communication skills, and bilingual fluency will directly impact the well-being of the communities we serve.

We are searching for a passionate, articulate, and bilingual Spanish-speaking professional who thrives in a fast-paced environment and is eager to grow alongside a company that values innovation and heart. In this fully remote role, you will be empowered to provide world-class support, navigating complex healthcare inquiries with patience and grace while helping our members feel seen, heard, and supported every step of the way. If you are a graduate or early-career professional looking for more than just a job—but a platform to build a meaningful career in healthcare advocacy—we invite you to join our mission-focused team and help us set a new standard for senior care.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.