Remote Customer Service Representative - Call Center | Kansas

100% Remote | Full-Time | Kansas Residents Only Pay: $11hr to start then after 90 days $12hr guaranteed! Work from home in a full-time customer service and call center job helping members schedule transportation for healthcare services. Berlin-Wheeler, Inc. is hiring a Remote Customer Service Representative - Call Center to support our Non-Emergency Medical Transportation (NEMT) team. In this remote customer service job, you'll answer inbound calls, assist members with transportation scheduling…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.