Remote Customer Service Representative Direct Express

Job Description \n Provide customer support via inbound calls. \n Resolve concerns related to prepaid debit and credit cards, including but not limited to: card activation, balances, disputes, lost/stolen cards, policies, and procedural questions. \n Support federal benefit recipients by managing prepaid debit card accounts, resolving transaction disputes, checking balances, and handling reports of lost/stolen cards. \n Assist with payroll card issues, fund transfers, and payment solutions. \n …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.