Remote Customer Service Representative (Michigan residents)

Are you looking to kickstart your career with a global industry leader from the comfort of your own home? Morley is seeking motivated Michigan residents to join our dynamic team as a Remote Customer Service Representative. In this role, you will serve as the essential link between car owners and dealership service teams, helping to resolve after-sales concerns for one of the world’s most iconic automotive brands. If you thrive in an environment where your contributions have a direct impact on customer satisfaction and brand loyalty, this is the perfect place to grow your professional skill set.

This is a fast-paced, structured role perfect for individuals who appreciate clarity, consistency, and a clear roadmap for success. You will spend your day engaging with customers in a professional call queue environment, utilizing proven processes to provide support and meticulously documenting each interaction. Because we provide defined steps and expectations, you will always know exactly how to succeed in your shift. If you are a clear communicator who enjoys a reliable routine and wants to gain invaluable experience in a high-volume, professional contact center setting, we invite you to apply and become a vital part of the Morley family.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.