Remote Customer Service Representative

SolvOne is hiring Remote Customer Service Representatives to support our 24/7 customer service and dispatch operation. We provide maintenance support to customers in the fueling industry. When a gas station experiences an equipment or maintenance issue, our CSRs answer the call, document the problem, create a service case, and coordinate the dispatch of a qualified contractor. This is a fast-paced contact center position performed from home . During your scheduled shift, you will work at your c…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.