Remote Customer Service Specialist | 5:00 PM - 1:30 AM ET

Are you a natural problem-solver looking to launch your career with a global industry leader? TEKsystems is seeking a Remote Customer Service Specialist to join our dynamic team, where you will become the voice of Kwikset, the gold standard in innovative home security technology. In this role, you won't just be answering phones; you will be the hero who helps homeowners navigate cutting-edge smart lock technology, from app-based entry systems to secure pin-pad configurations. If you thrive in a fast-paced environment and have a passion for providing technical guidance that makes a real difference in people's lives, this is the perfect opportunity to sharpen your communication skills while working entirely from the comfort of your home.

We are looking for motivated, tech-savvy individuals who are ready to own their shift and provide world-class support during our 5:00 PM to 1:30 AM ET window. Because our customers rely on us for critical home access, you will receive comprehensive training to master these specialty product lines, empowering you to handle high-volume inquiries with confidence and empathy. This position is ideal for graduates or entry-level professionals who want to build a foundation in technical support and customer experience within a supportive, inclusive company culture. If you are ready to turn challenges into solutions and kickstart your professional journey with a team that values your growth, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.