Remote Customer Support Specialist- Part Time & Full Time

Job Overview Arctoris is a leading-edge biotechnology company at the intersection of data science, automation, and drug discovery. Headquartered in Oxfordshire, UK, we are dedicated to revolutionising early-stage research by partnering with biotechnology and pharmaceutical organisations to improve the speed, quality, and reproducibility of their work. We are currently seeking a diligent and empathetic Remote Customer Support Specialist to join our dynamic global team. This role is crucial in en…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.