Remote Email/Chat/Text Customer Service Representative

Are you a natural communicator who thrives on helping others reach their potential? At the North American Learning Institute (NALI), we are looking for a dynamic, tech-savvy Customer Service Representative to join our mission of empowering students through education. This isn’t your typical call center role; you will be the heartbeat of our student experience, providing seamless support via email, chat, and text. If you are a recent graduate or early-career professional who is passionate about education and ready to launch your career in a fast-paced, growth-oriented environment, we want to hear from you.

We believe in investing in our people, which is why we offer a comprehensive benefits package that includes 100% company-paid health, dental, and vision insurance, a 401(k) with a 3% match, and 80 hours of PTO. You will start your journey with hands-on, in-person training at our Orlando headquarters to ensure you are fully equipped for success, followed by the flexibility of a work-from-home schedule. With a competitive salary range of $41,600 to $52,000 and a culture built on internal promotion and professional development, NALI is the perfect place to turn your communication skills into a rewarding, long-term career path.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.