Remote IT Support Assistant

Careerscape is recruiting on behalf of our client for an entry-level, fully remote IT Support Assistant to join their growing technology team. This is a great opportunity for someone early in their IT career to build hands-on troubleshooting experience, learn enterprise systems, and grow into more advanced technical roles while working from anywhere in the US. Day to day, you will field help desk tickets, walk end users through fixes over chat, email, and phone, and document solutions so issues…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.