Remote IT Support Contractor

Job Description Job Description Location: 100% Remote (Supporting clients/executives in Eastern Standard Time) Hourly Rate: $28-30 / hour (Dependent on experience) Contract Duration: [e.g., 6 months rolling / 12-month contract] Position Type: Freelance Contractor (1099 or C2C) Role Overview We are seeking a highly professional and technically skilled Remote IT Support Contractor to provide exceptional virtual technical assistance across our ecosystem. This role splits focus between supporting i…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.