Remote IT Support Specialist

Are you a tech-savvy problem solver who thrives in a fast-paced, high-performance environment? Texas Sports Academy Main is looking for a Remote IT Support Specialist to join our innovative team and empower the next generation of elite student-athletes. In this role, you will be the primary lifeline for our students and parents, ensuring they have seamless access to our unique 2-Hour Learning model. If you are passionate about education, sports, and troubleshooting technology in a remote setting, this is the perfect launchpad for your career.

As our IT Support Specialist, you will play a vital role in bridging the gap between cutting-edge academics and athletic excellence. You will provide real-time assistance to users navigating our digital platforms, resolving technical hurdles so our athletes can stay focused on their goals. This position is ideal for a motivated graduate or entry-level professional who wants to make a tangible impact while working alongside a team that values efficiency, growth, and the pursuit of greatness. Join us at Texas Sports Academy and help us redefine what is possible in the world of hybrid learning.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.