Remote Licensed Customer Service Representative

Are you looking to launch your career with a Fortune 100 leader that values your growth as much as your talent? Liberty Mutual is seeking a motivated, tech-savvy Remote Licensed Customer Service Representative to join our dynamic Customer Response Center. In this role, you won’t just be answering phones; you will be the voice of our brand, providing expert guidance and peace of mind to our policyholders. We are looking for energetic professionals who thrive in a fast-paced virtual environment and are eager to master the complexities of the insurance industry while building meaningful relationships with our clients.

As a key member of our team, you will take ownership of the customer experience by analyzing policy needs, solving real-world problems, and delivering responsive, accurate solutions. This is an exceptional opportunity for graduates and early-career professionals to sharpen their communication skills and develop a deep understanding of Personal Lines products. If you are a proactive problem-solver who enjoys working independently and takes pride in providing top-tier service, we want to help you build a long-term, rewarding career at Liberty Mutual. Join us today and turn your passion for helping others into a professional success story.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.