Remote Part-Time Customer Service Representative

Are you a people-person looking to kickstart your career with a company that values your energy and ambition? DiBiase Heating and Cooling is searching for two vibrant, dependable Customer Service Representatives to join our expanding team. We aren’t just looking for someone to answer phones; we are looking for a brand ambassador who thrives in a fast-paced environment and genuinely enjoys turning a customer’s stressful HVAC issue into a seamless, positive experience. This is the perfect opportunity for a motivated individual to sharpen their communication skills, gain professional experience in a stable industry, and earn performance incentives that reward your hard work.

We believe in flexibility, which is why we are offering two distinct remote, part-time shifts to fit your lifestyle. Whether you are a student looking for evening work from Monday through Friday between 5:00 PM and 10:00 PM, or someone who prefers a weekend schedule with hours on Saturday from 8:00 AM to 3:00 PM and Sunday from 9:00 AM to 2:00 PM, we have a spot for you. If you are tech-savvy, eager to learn, and ready to be the friendly voice that guides our customers through their home comfort needs, we want to hear from you. Join the DiBiase family and help us set the gold standard for service in the HVAC industry.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.