Remote Support Technician with Security Clearance

Are you a tech-savvy problem solver looking to launch your career at the intersection of innovation and national security? ManTech is seeking a motivated Remote Support Technician to join our high-impact team in McLean, VA. As a critical member of our 24/7 operational environment, you will be the first line of defense, triaging, categorizing, and resolving Tier 0-2 incidents. This is an unparalleled opportunity for a recent graduate or early-career professional to gain hands-on experience with mission-critical IT infrastructure while working in an environment where your technical expertise directly supports vital national objectives.

In this role, you will do much more than just troubleshoot; you will become a master of ITIL-based processes, ensuring that every user request is handled with precision and speed. We are looking for a customer-focused individual who thrives on solving complex puzzles and enjoys the challenge of maintaining seamless system performance. If you possess an active security clearance, a passion for technology, and a drive to grow within a premier defense contracting organization, we want to hear from you. Join ManTech today and turn your technical aptitude into a rewarding career that truly makes a difference.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.