Remote WFH Customer Service Representative (McAllen/Pharr, TX or Lawrence, KS ONLY)

Are you looking to kickstart your professional career with a dynamic team that values your growth? ITM Marketing is seeking enthusiastic, reliable Customer Service Representatives to join our expanding remote workforce. In this role, you will become a vital resource for callers, providing clear and accurate information regarding OPM healthcare enrollment. We provide comprehensive training and well-documented processes to ensure you feel confident and supported from your very first day, making this an ideal opportunity for driven individuals eager to gain valuable experience in a professional, fast-paced environment.

We are currently hiring candidates located exclusively in the McAllen/Pharr, Texas or Lawrence, Kansas areas to join our work-from-home team. You will utilize modern digital tools, including soft telephones, email, chat, and web browsers, to assist our clients effectively. If you are a clear communicator with a passion for helping others and you thrive in a structured, technology-driven setting, we want to hear from you. Join ITM Marketing today and take the first step toward a rewarding career where your contribution directly impacts the lives of those we serve.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.