Remote Wholesale Customer Service Representative

Davidson's, Inc. is seeking a friendly, professional, and detail-oriented Remote Wholesale Customer Service Representative to support our wholesale customers. This position will assist authorized dealers with order inquiries, account questions, shipping updates, and general customer service requests. The ideal candidate has excellent communication skills, strong problem-solving abilities, and a commitment to delivering reliable customer support while maintaining accurate records and following c…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.