Repairs Customer Service Representative

Are you ready to launch your career at the intersection of cutting-edge technology and world-class service? At Safran, we don’t just build the engines, equipment, and interiors that power the global aerospace industry—we ensure they perform at their peak. As a Repairs Customer Service Representative, you will be the vital link between our innovative technical teams and our global airline partners. This is a unique opportunity for a driven professional to master the complexities of the aerospace supply chain while playing a direct role in our mission to make air travel safer, more comfortable, and more sustainable for everyone.

In this role, you will be the voice of Safran, managing the end-to-end repair journey for critical aerospace components. You’ll thrive in a fast-paced environment where problem-solving meets precision, acting as a dedicated advocate for our customers while coordinating with our engineering experts to deliver timely solutions. We are looking for someone with a passion for communication, a sharp eye for detail, and the ambition to grow within a global leader that spans every continent. If you are eager to take off in a career where your work keeps the world moving, we want to meet you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.