Representative 2/L1 Help Desk (Customer Service)

Title: Representative 2/L1 Help Desk (Customer Service) Location: Fully Remote Duration: 6 Months Must work EST hours* Shift = Monday-Friday -8-hour assigned shift can be between 8:00am -9:00pmEST Training = Monday-Friday -8am-4:30pm EST. Questionnaire: Add city and state at the top of the resume 1. Do they have reliable internet at home with ethernet connection (required)? 2. They have a quiet place to work at home remotely? 3. Are they comfortable working up to 9pm EST? 4. Do they have experi…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.