Resident Services Coordinator

PROGRAM DESCRIPTION CHIP's Resident Services Program offers health, education, recreation, and technology activities along with civic and community engagement and leadership opportunities for the residents of our rental properties. The purpose of our Resident Services Program is to support our residents to maintain stable tenancy, pursue long-term goals, enhance their quality of life, and build community. Programming is offered by CHIP staff and in partnership with local agencies and volunteers…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.